Hilton is taking a big step toward making travel easier for guests who are blind or have low vision.

The hotel company has teamed up with the Be My Eyes App to offer real-time help as guests check in, settle into their rooms and navigate the property.

Through the app, guests can connect with specially trained Hilton Reservations and Customer Care agents. Guests download the free app, choose the “Hotels” category, pick their Hilton brand and connect with an agent.

The app uses one-way video and two-way audio, allowing an agent to guide someone through many tasks from finding their room, to using the coffee maker.

“As a leading hospitality company, Hilton is committed to creating an experience that is welcoming for every guest,” said Mike Gathright, Hilton Senior Vice President of Customer Excellence and Innovation. He says the partnership helps ensure all travelers get the reliable experience they deserve.

Here is the app in use by a traveler in London:

This service is now available at several Hilton brands including DoubleTree and Hampton.

It builds on Hilton’s existing accessibility features, like braille and audible elevator alerts, accessible parking, wide doorways, roll-in showers, lowered controls in rooms, assistive listening devices and visual alert systems for guests who are deaf or hard of hearing. 

Thank you Hilton, for making stays easier for everyone.

This article has information from the Hilton and DisabilityScoop.