Uber is launching a new feature to improve the experience for passengers with service animals.

This feature lets riders identify as service animal handlers in the app, automatically notifying drivers about the service animal. This helps improve communication and makes the process smoother for both riders and drivers.

The new option responds to years of feedback from riders who have had problems with drivers refusing service because of service animals.

Now, if a driver cancels a ride after being notified about the service animal, the app will remind them that refusal is against the law.

Chris Yoon, Uber’s product manager for equity, says, “With this update, our goal is to foster clearer communication and greater confidence for both riders and drivers throughout their journey.”

Uber is focused on making the experience better for all passengers. This update is part of their ongoing effort to meet the needs of service animal handlers and ensure everyone can travel with ease.

Looking ahead, Uber plans to keep working with the service animal community to improve this feature and find other ways to make the service more accessible for all riders.

This article uses information from DisabilityScoop and Uber.